1. Where do you ship from?

All orders are shipped directly from our trusted manufacturing and logistics partners. This model allows us to deliver premium-quality, hard-to-find bags at exceptional value—without compromising on authenticity or craftsmanship.

2. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times vary depending on your location, but most international orders arrive within 10–20 business days.

3. Do I have to pay customs or VAT?

No. All duties, taxes, and VAT are fully covered by Onlybags. You will not be charged any additional fees upon delivery.

4. How long does shipping take?

Standard shipping takes approximately 10 to 20 business days. Once your order is shipped, you will receive a tracking number via email to follow your package in real time.

5. How do I track my order?

After your order has been processed and shipped, a tracking link will be sent to your email. You can also enter your tracking number at platforms like 17track.net for additional updates.

6. What is your return policy?

We offer a 60-day return and exchange policy. If you’re not satisfied with your item, you may return it in its original condition for a full refund or exchange. For full terms, please see our Return & Exchange Policy.

7. What if I received the wrong or a damaged item?

Please contact us at support@onlybags.store within 7 days of receiving your order. We will resolve the issue promptly at no extra cost to you.

8. Is my payment information secure?

Absolutely. All payments are processed using secure encryption technology and are fully PCI DSS compliant. We do not store your credit card information at any time.

9. How can I contact customer service?

You can reach us at support@onlybags.store. Our team typically responds within 24–48 hours on business days.