Customer Support & Care
At Onlybags, we believe that exceptional service is just as important as product quality. Our customer care philosophy is rooted in trust, transparency, and a genuine commitment to your satisfaction — from the moment you place your order to long after your bag is in your hands.
Thoughtful Service
We’re not just here to sell bags. We’re here to make sure you’re genuinely happy with what you receive. That means:
- Prompt, friendly support whenever you need it
- Clear, honest answers to your questions — no vague replies
- Hassle-free returns and exchanges within 30 days
Whether you’re buying your first rare find or adding to a growing collection, we’re here to help every step of the way.
Honest Pricing
Our prices reflect the real value of the product — not inflated brand premiums or artificial scarcity.
By working directly with our trusted sourcing and logistics partners, we deliver authentic, hard-to-find bags at a fraction of traditional retail prices.
No middlemen. No unnecessary markups. Just great bags at fair value.
Secure Checkout
All payments are processed securely with encrypted technology. We never store your payment details, and your privacy is always protected.
Our checkout is PCI DSS compliant, giving you complete peace of mind with every purchase.
Sustainable Values
Every Onlybags order supports a more responsible approach to fashion. From reduced packaging waste to ethical production and sourcing, we are committed to making smarter choices — for you and for the planet.
We’re proud to have you as part of the Onlybags community.
If there’s ever anything you need, our team is always just an email away at support@onlybags.store.